THE BEAT client-relationships Other Tags: business-development | tools | vision | self-care | automation | client-relationships | fun |

The Intangibles

What we don’t market and advertise are the intangibles. The experience and service that takes your business to the next level.... Read More

Number 1 and Number 2... Duh.

The hardest learned lesson I share from my previous adventures is a conversation around billing.... Read More

Every Little Detail Counts

As you know, we are slowly working on our house and in November we started out redoing our garage. Chad and I made a deal that any work that we could do ourselves, we would.... Read More

On The Front Lines

I was asked to highlight differences and similarities between my career of 23 years as a firefighter and my budding career with Pulse Group. You may think at first there are not a lot of similarities, but as I develop my place at Pulse Group, I have started to see a growing correlation.... Read More

The Details

We just started watching this show called Elementary. It’s a modern-day take on Sherlock Holmes with Lucy Liu as Watson. It’s addicting. It also got me thinking about paying attention.... Read More

How Can I Help You?

The customer is always right, right? No. In fact, not usually. But the truth is the customer pays the bill and we try to keep them happy.... Read More

Managing Business Expectations

You've heard the phrase, “Always get it in writing,” right? It’s an important concept in the legal world, the business world, the world world, or any world where you’re dealing with people looking to fulfill a promise.... Read More

Sell me more

Just hearing the words “salesperson” or “sales” in general kind of stirs up a negative connotation, doesn’t it?... Read More

Buy Nice or Buy Twice

I recently had an end-user ask me the most efficient way for a consumer to choose a quality integrator in today’s day and age. My answer was simple: bid it out and go with the most expensive option.... Read More

A Perfect Partnership

Recently, Crestron announced a new partnership with Sonos– a reliable leader in the home sound system. Why is this merge significant for home automation? ... Read More

Release your inner diva

At some point, there was a breakdown in communication between you and the customer.... Read More