THE BEAT client-relationships Other Tags: business-development | vision | tools | self-care | automation | client-relationships | fun |
Be The Presence
Pulse recently finished up the deployment of a rather large project that involved a lot of late nights and a ton of manpower. This blog isn’t about the job itself, but rather a comment that came out of a conversation between Chad and me.... Read More
Chew on This
I am going to come right out there and say it… this is sort of a plug for Chewy.com. If you have a pet, I highly recommend this site for all your furry friend’s needs because of the amazing experience I had with them this week.... Read More
Find Your Edge
Now more now than ever, it is important to find your edge. That is probably easier said than done but as more and more businesses are having to rely on virtual appointments, standing out and delivering quality service can be difficult.... Read More
The Intangibles
What we don’t market and advertise are the intangibles. The experience and service that takes your business to the next level.... Read More
Number 1 and Number 2... Duh.
The hardest learned lesson I share from my previous adventures is a conversation around billing.... Read More
Every Little Detail Counts
As you know, we are slowly working on our house and in November we started out redoing our garage. Chad and I made a deal that any work that we could do ourselves, we would.... Read More
On The Front Lines
I was asked to highlight differences and similarities between my career of 23 years as a firefighter and my budding career with Pulse Group. You may think at first there are not a lot of similarities, but as I develop my place at Pulse Group, I have started to see a growing correlation.... Read More
The Details
We just started watching this show called Elementary. It’s a modern-day take on Sherlock Holmes with Lucy Liu as Watson. It’s addicting. It also got me thinking about paying attention.... Read More
How Can I Help You?
The customer is always right, right? No. In fact, not usually. But the truth is the customer pays the bill and we try to keep them happy.... Read More
Managing Business Expectations
You've heard the phrase, “Always get it in writing,” right? It’s an important concept in the legal world, the business world, the world world, or any world where you’re dealing with people looking to fulfill a promise.... Read More
Sell me more
Just hearing the words “salesperson” or “sales” in general kind of stirs up a negative connotation, doesn’t it?... Read More
Buy Nice or Buy Twice
I recently had an end-user ask me the most efficient way for a consumer to choose a quality integrator in today’s day and age. My answer was simple: bid it out and go with the most expensive option.... Read More
A Perfect Partnership
Recently, Crestron announced a new partnership with Sonos– a reliable leader in the home sound system. Why is this merge significant for home automation? ... Read More
Release your inner diva
At some point, there was a breakdown in communication between you and the customer.... Read More